Could lessons from retail transform the way healthcare works?
CVS has recently rebranded itself as CVS Health. It plans to open 600 new MinuteClinics over the next three years. Previously they just treated minor conditions. Now services are expanding to include preventative health (vaccinations, screenings and so on) as well as the management of chronic conditions. Can Healthcare indeed learn from retail? Most probably not in the way, Jacob West suggests, as the healthcare regulations and NHS requirements in the UK are certainly a different kettle of fish from what MinuteClinics and CVS are able to offer. Yet, there… Read more Could lessons from retail transform the way healthcare works? →